Knowledgebase

The guide below will walk you through setting up email in Apple Mail. You will need the following prerequisites before you begin.

• Know if you want to set up a POP or IMAP account. How do I decide?
• Know your email address and password
• Know what mail server you need to connect to. Where do I find this?
• Have Apple Mail installed and updated to the latest version

Setting up Email in Apple Mail

If this is the first time you are launching Apple Mail, you will be immediately prompted with the account setup window. Skip to step 3.

1. From the Application menu click Mail
2. Click Add Account...
3. Select Other Mail Account... and click Continue
4. Fill in the fields and click Sign In
   • Enter your name
   • Enter your email
   • Enter your email password

If a message, "Unable to verify account name or password" appears, complete these steps.

1. Fill in the all of the fields and click Sign In.
• Enter your email address for User Name
• Select POP or IMAP (from prerequisites) for Account Type
• Enter Incoming Mail Server and Outgoing Mail Server (hostname from prerequisites)
2. Select the apps you want to use with the account then click Done.

Congratulations, you have successfully set up email in Apple Mail.

Troubleshooting

Rebooting the computer may fix any issues and should be tried first before any of the steps below.

Can't receive mail

• From the Application menu click Mail
• Click Preferences...
• Click on the Accounts tab
• Select the email account from the left menu
• Click on the Server Settings tab
• Verify the Incoming Mail Server settings
• Uncheck Automatically manage connection settings
• Verify the additional settings
  • Port set to 993 (for IMAP) or 995 (for POP)
  • Use TLS/SSL needs to be checked
  • Authentication set to Password
• Click Save to verify settings

Can't send mail

• From the Application menu click Mail
• Click Preferences...
• Click on the Accounts tab
• Select the email account from the left menu
• Click on the Server Settings tab
• Verify the Outgoing Mail Server settings
• Uncheck Automatically manage connection settings
• Verify the additional settings
  • Port set to 465
  • Use TLS/SSL needs to be checked
  • Authentication set to Password
• Click Save to verify settings